Why The Break/Fix Model For IT Services Is Broken

To put it simply, the break/fix model of IT services is broken. That’s because it is astronomically expensive to call on IT specialists who are on-call only when a computer, server, or system is in trouble–not before. 

Companies or individual IT specialists that operate within this model know that businesses are wholly dependent on organizational IT systems, computers, and devices. They charge high rates because they can, but also because of the immense scope of work involved to recover or repair business technology after it has been damaged or compromised. 

Hardware devices, like computers, tablets, and others, as well as software, and physical IT infrastructure, are not meant to last forever, which means that your company devices will need to be updated, serviced, repaired, or replaced at some point in the device lifecycle. Additionally, cybersecurity breaches are forever-increasing. Without proactive cybersecurity planning, your company could face insurmountable recovery costs that only start with your break/fix IT provider. That is why it’s better for your budget and your business when you plan with proactive and continuous managed IT services. 

What you can do to get out of the break/fix model

Companies and consumers are demanding an alternative to the Break/Fix IT model. This is where managed IT services come in.

Through managed IT services, you do not have to wait for the inevitable, by-design, break-down. Instead, managed services will provide continual maintenance and screening all for a budget-friendly monthly rate. This rate is scalable based on your specific needs, usage, and applications. 

With managed services, companies can anticipate issues or challenges and respond accordingly to eliminate the expense of IT emergencies, downtime, and recovery. For small and mid-sized businesses, especially, an IT emergency can break the budget entirely and could derail your company’s recovery efforts.  

Your business, employees, customers, and budget deserve the expertise, familiarity, and continued care to gain access to all the technology and protections that every business needs to survive in today’s world.

We’re here to help. At MidnightBlue, our focus is on keeping your small or mid-sized business secure, backed up, and running 24/7, so you can focus on running your business. Contact us today to talk about managed services and IT solutions that make the most sense for your business and your budget.